Customer Testimonials

Everyone was nice. But 3 hours for an oil change and tire rotation is WAY too long. Especially when I made an appointment and was told it would be 90 minutes tops because I had a recall to fix also. I drive 45 minutes to come to Gettle then sit around for 3 hours and drive home another 45 minutes. The hallmark of good customer service is being mindful of people's time. If it were not for the fact that the oil change is at no cost since we bought the car, I would be accomplishing this chore much closer to home at a ... Read More

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Google - Nov 13, 2026

Everyone was nice. But 3 hours for an oil change and tire rotation is WAY too long. Especially when I made an appointment and was told it would be 90 minutes tops because I had a recall to fix also. I drive 45 minutes to come to Gettle then sit around for 3 hours and drive home another 45 minutes. The hallmark of good customer service is being mindful of people's time. If it were not for the fact that the oil change is at no cost since we bought the car, I would be accomplishing this chore much closer to home at a much faster place.

10K service, 37 minutes. I was initially disappointed that the waiting area didn’t have any power outlets, but I wasn’t there long enough to need it.

Easy to work with and they provided great customer service. Our sales guy Will was very helpful and so was the manager Jason. It’s our second purchase from there and both times it’s been great.

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Most of the staff was helpful, but the manager i dealt with and ind of the finance guys were sharks. They didnt honor their word of an agreement we both signed, tried to sneak in a higher payment than that agreement, and ran around answering my financial questions. The manager also asked me if I was serious about buying a car after taking myself, my wife and my young child for a test drive in 2 different cars. Typically my family doesn't go to car dealerships to hang out or to utilize them as a source of entertainment. The final ... Read More

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DealerRater - Nov 12, 2026

Most of the staff was helpful, but the manager i dealt with and ind of the finance guys were sharks. They didnt honor their word of an agreement we both signed, tried to sneak in a higher payment than that agreement, and ran around answering my financial questions. The manager also asked me if I was serious about buying a car after taking myself, my wife and my young child for a test drive in 2 different cars. Typically my family doesn't go to car dealerships to hang out or to utilize them as a source of entertainment. The final guy, Justin, was very helpful and informative. Michael the manager almost made me walk out. Ozzy the sales guy was nice and pleasant to deal with.

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Above and beyond! Will Thermidor & Gettel Toyota restored my faith after a nightmarish experience elsewhere. After driving 5 hours to Port Charlotte based on explicit online pricing and verbal promises—only to be met with severe bait-and-switch markup tactics, unexpected vehicle damage, and financing games—I was exhausted, stressed, and completely ready to give up on buying a car. (IT WAS KIA OF PORT CHARLOTTE) ​On my way back north toward Jacksonville, I decided to stop at Gettel Toyota, and it was night and day. From the second I stepped onto the lot, Will Thermidor completely turned my experience around. ​... Read More

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Google - Nov 11, 2026

Above and beyond! Will Thermidor & Gettel Toyota restored my faith after a nightmarish experience elsewhere. After driving 5 hours to Port Charlotte based on explicit online pricing and verbal promises—only to be met with severe bait-and-switch markup tactics, unexpected vehicle damage, and financing games—I was exhausted, stressed, and completely ready to give up on buying a car. (IT WAS KIA OF PORT CHARLOTTE) ​On my way back north toward Jacksonville, I decided to stop at Gettel Toyota, and it was night and day. From the second I stepped onto the lot, Will Thermidor completely turned my experience around. ​Will listened to everything I had just gone through with genuine empathy and immediately went to work to make things right. There were zero games, zero high-pressure tactics, and complete transparency from start to finish: He gave me upfront, honest pricing right away What he quoted was what I paid.He seamlessly accommodated my pre-approved financing without a single hassle or pushback, respecting my choices as a buyer.The vehicle condition and mileage matched the listing exactly. Will took the time to do a thorough walkthrough to ensure I was 100% confident in the car's condition before taking a single step toward paperwork Knowing I had already spent hours on the road, Will streamlined the entire purchasing process to get me taken care of quickly and stress-free. EVEN THOUGH WE WALKED IN 30 MINS BEFORE CLOSING. Will and Jason and Lux were so amazing  and didnt rush the process. ​ If you want a smooth, honest, and truly world-class car-buying experience, go see Will at Gettel Toyota. He earned a customer for life! NEVER GO TO KIA OF PORT CHARLOTTE.

Great experience from first outreach, to negotiating deal, to driving off with full tank of gas and detailed new Tundra. Igor was great to work with. Good experience overall.

My salesperson Moody, was great! The staff were kind and professional. I purchased a 2026 Highlander Platinum AWD and I love it!

3 stars. The staff was helpful and I got the car I wanted. My disappointment was with the financing. We were told Chase's rate would be higher, but when I had my own bank look at the car, their rate came in better than the 7.89% APR (72 months) we were offered. My advice to anyone buying here: get pre-approved with your own bank or credit union before you go in, and compare it to the dealer's offer. I am now stuck with 15% when they stated that Chase would've been higher. Very disappointed, hopefully next time will be better

Always awesome professional and knowledgeable staff and service department they go above and beyond to help the customers

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Thanks for great looking car autobutler and thanks for oil change!

Very friendly and explained the differences in cars Very helpful when showing features on the cars

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I drove from Naples,FL to purchase my Sienna from this dealership. Not just because they gave me a fantastic price, but because of the respectful way I was treated on the phone by their entire team. I’m bringing my daughter to buy a RAV4.

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(Translated by Google) I want to give a special thanks to Carlos for his excellent service throughout the entire process of buying my Toyota Tacoma. He was very kind, professional, and patient, answered all my questions, and helped me feel confident in my decision. The experience was great from beginning to end. I'm very happy with my new truck and I highly recommend Carlos to anyone looking to buy a Toyota. Thank you so much for everything, Carlos! (Original) Quiero agradecer especialmente a Carlos por su excelente atención durante todo el proceso de compra de mi Toyota Tacoma. ... Read More

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Google - Nov 6, 2026

(Translated by Google) I want to give a special thanks to Carlos for his excellent service throughout the entire process of buying my Toyota Tacoma. He was very kind, professional, and patient, answered all my questions, and helped me feel confident in my decision. The experience was great from beginning to end. I'm very happy with my new truck and I highly recommend Carlos to anyone looking to buy a Toyota. Thank you so much for everything, Carlos! (Original) Quiero agradecer especialmente a Carlos por su excelente atención durante todo el proceso de compra de mi Toyota Tacoma. Fue muy amable, profesional y paciente, respondió todas mis preguntas y me ayudó a sentirme seguro con mi decisión. La experiencia fue muy buena desde el principio hasta el final. Estoy muy contento con mi nueva camioneta y recomiendo a Carlos a cualquiera que esté buscando comprar un Toyota. ¡Muchas gracias por todo, Carlos!

You can count on Igor and the team here to be honest, patient, and professional. Five stars

Beautiful job with all services the other day! John is great too!

They have done well. Only had a bit of confusion knowing who to speak with between the sales and finance office.

First time buying a car and honestly I had no idea what I was doing, but this team made it easy. Carlos was my main contact and even though he wasn't at the dealership when I came in, he communicated perfectly the whole time so nothing got lost. Adams was on the floor and was so patient, he even helped me plug my OBD2 scanner into the car so I could check the hybrid battery myself. He tagged along for the test drive and was also able to answer any questions I had about the car. He got my ... Read More

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Google - Nov 4, 2026

First time buying a car and honestly I had no idea what I was doing, but this team made it easy. Carlos was my main contact and even though he wasn't at the dealership when I came in, he communicated perfectly the whole time so nothing got lost. Adams was on the floor and was so patient, he even helped me plug my OBD2 scanner into the car so I could check the hybrid battery myself. He tagged along for the test drive and was also able to answer any questions I had about the car. He got my car washed and detailed in a timely manner, and kept track of where my car was when I was ready to leave even while helping another customer. Luxon and Christian in the finance office answered every single question I had about my financing, no pressure at all and let me decide what options I want to choose for maintenance and insurance. Even after I drove off the lot, Luxon was still on top of things when I needed extra info. Thank you to Sammi too for reaching out to me to ask me if I was still interested in the car and for communicating to Adams that I was still on my way to test drive, thank you for all the communication back and forth. With all that said, If you're coming from far away like I am, it's worth the drive. No confusion, no miscommunication, and you can be out of there in 2-3 hours. I'd recommend Gettel Toyota of Charlotte County to anyone.

Matt is one of the best most professional managers I have ever dealt with . Fair and knowledgeable with great experience on finding the right car . ! Goes out of the way to make sure it’s an enjoyable experience. 5 stars all the way !

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Man their awesome this dealership actually works with you and makes the process satisfying and smooth i would be buying toyotas from here always!!

Disappointing Service Experience and Lack of Transparency I purchased my 2017 Toyota Tacoma from this dealership, and I have to say that the buying experience itself went well. Unfortunately, my experiences with the service department have been a different story. Over time, whenever I brought my truck in for the oil change program, it seemed that the visit would turn into a service advisor recommending additional services. I am someone who does much of my own maintenance and repairs, so many of these recommendations were things I could handle myself. What bothered me was the lack of transparency surrounding some of ... Read More

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Google - Nov 3, 2026

Disappointing Service Experience and Lack of Transparency I purchased my 2017 Toyota Tacoma from this dealership, and I have to say that the buying experience itself went well. Unfortunately, my experiences with the service department have been a different story. Over time, whenever I brought my truck in for the oil change program, it seemed that the visit would turn into a service advisor recommending additional services. I am someone who does much of my own maintenance and repairs, so many of these recommendations were things I could handle myself. What bothered me was the lack of transparency surrounding some of these recommendations. Customers deserve clear explanations of what is actually needed, why it is recommended, and whether it is necessary. My most recent experience really brought these concerns to a head. I had a battery with a lifetime warranty that was going bad. When I brought my vehicle in, service advisor Michael Cartelli never explained the warranty coverage or discussed replacing the battery under that warranty. Instead, I was simply told it was “handled.” I reasonably assumed the battery had been taken care of under the warranty. I also had other services performed, so I assumed the total bill reflected those services. Weeks later, when I reviewed the invoice, I discovered I had been charged the full price for the battery. I was also charged $29.95 for a tire rotation, despite having purchased my tires there and understanding that rotation was included. I called to resolve the matter and received no return call. When I called back the following day, I was met with what I felt was a complete lack of understanding and denial regarding the battery warranty issue. The dealership eventually sent me a $29.95 check for the tire rotation, but that did not address my primary concern about the battery or the way the entire situation was handled. The issue here is bigger than the cost of a battery or a tire rotation. It is about communication, honesty, and transparency. Customers should not have to investigate their own invoices weeks later to figure out what they were charged for or discover that something they believed was handled under warranty was actually billed at full price. I purchased my truck here and initially had a good experience. It is disappointing that my confidence in the dealership has deteriorated because of the service department. I have lost trust in the way recommendations, warranty work, and charges are communicated to customers. My advice to anyone doing business here is to ask questions, get every recommendation explained, and carefully review every charge before paying. Never assume something is covered under warranty or included in a service program without getting it confirmed in writing. Unfortunately, based on these experiences, I would not want to return even to purchase another vehicle.

Arrived early for 9am appointment and was kept waiting until 9:35 to check-in. Then sat in waiting area until after 12 noon for an oil change ONLY. Gettel is the only place the oil has ever been changed, but they claimed they needed to replace the oil plug because it was stripped, and charged me for it!

Exceptional sales and service team. Purchased two vehicles so far within three months. Definitely the first Dealer to look at when shopping again.

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It was a pleasure buying a car from Gettel. Everyone was respectful and worked with us until we got the payment u could afford. Thank you Igor for all your help. Also kudos to finance.

Great job by service department!

We brought our 2024 Jeep Grand Cherokee L in because the park sense was not working on the front of the car it should have been a simple fix. There was one sensor not working we dropped the car off at 8:30am and got a call around 4pm telling use that they needed to keeping over night. We got a call around 10:30am the next day telling us what we already new that one sensor needed to be replaced and the bill would be over$1100.00. I did some calling around the part was another dealership told me the part would be ... Read More

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Google - Nov 2, 2026

We brought our 2024 Jeep Grand Cherokee L in because the park sense was not working on the front of the car it should have been a simple fix. There was one sensor not working we dropped the car off at 8:30am and got a call around 4pm telling use that they needed to keeping over night. We got a call around 10:30am the next day telling us what we already new that one sensor needed to be replaced and the bill would be over$1100.00. I did some calling around the part was another dealership told me the part would be less then $50 and about one hour labor. So we picked up our jeep and paid for the diagnosis $259 and will be bringing it elsewhere for less then half what they quoted us.

Very impressed with a sales person by the name of Ozy. He kept working with us until we got what we wanted. Great service went above and beyond to find us the car we Wanted. The manager and the office people were just as nice. The only problem that we experienced was when we went to pick up our new car. It was not completely detailed like it was supposed to be. There was no flood in the windchill wiper container for tires. Each one of them had different air pressure. The floorboards were not clean.Would recommend GETTEL to ... Read More

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Google - Nov 2, 2026

Very impressed with a sales person by the name of Ozy. He kept working with us until we got what we wanted. Great service went above and beyond to find us the car we Wanted. The manager and the office people were just as nice. The only problem that we experienced was when we went to pick up our new car. It was not completely detailed like it was supposed to be. There was no flood in the windchill wiper container for tires. Each one of them had different air pressure. The floorboards were not clean.Would recommend GETTEL to anyone And use Ozy as your sales person

Just a tire rotation this time, asked if we could get a car wash and was told yes but it didn't happen. Other than that, all went well.

Dwayne Moody really made our experience enjoyable and found the deal that we could work with!

Amazing service!!!

Good welcome, good customer service, the agents are truly professional.

I went in looking for a Rav 4 and saw the most beautiful color on a Camry and decided to buy it! I got it two days ago and it’s a dream

Thank you to Mr Trombley who was very helpful.

Excellent service,from financing,sales & servicing. Extra shootout to Lupe who was so patient & worked really hard to keep me in my busget

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Needed to trade my 2023 Tacoma for a vehicle more suitable for Uber driving. Drove out that afternoon in a 2025 RAV4 with only 4,500 miles on it, and in the color I wanted (“Magnetic Gray Metallic”). Salesman, John Arrighi, was 100% professional, personable and fair, as was loan officer, Luxor - efficient, professional and friendly. Great experience over all. And, while I needed to extend the loan period (because the loan on my Tacoma only had two years left to go), my monthly payment is now actually lower than it was before the trade. I’d definitely recommend Gettel Toyota to anyone looking ... Read More

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DealerRater - Oct 30, 2026

Needed to trade my 2023 Tacoma for a vehicle more suitable for Uber driving. Drove out that afternoon in a 2025 RAV4 with only 4,500 miles on it, and in the color I wanted (“Magnetic Gray Metallic”). Salesman, John Arrighi, was 100% professional, personable and fair, as was loan officer, Luxor - efficient, professional and friendly. Great experience over all. And, while I needed to extend the loan period (because the loan on my Tacoma only had two years left to go), my monthly payment is now actually lower than it was before the trade. I’d definitely recommend Gettel Toyota to anyone looking to buy a new or used vehicle.

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Great service and relatively quick. Definitely will recommend.

Exceptional customer service. John did a terrific job. He should be promoted

DWAYNE was very helpful n pleasant. We would buy from him again. Financial girl very nice. We leased alot of cars from DWATNE N COMPANY (TOYOTA)

Clean, neat, sitting area nice, alot of vehicles available and appear clean, helpful agents, ty

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I had an OUTSTANDING EXPERIENCE in purchasing a vehicle from Gettel Toyota of Charlotte County. I can’t say enough good things about my salesman, Chance Lingard! He went above and beyond every step of the way to make the entire process smooth, stress-free, and enjoyable. His professionalism, knowledge, patience, and genuine commitment to customer satisfaction truly stood out. He took the time to answer all my questions, made sure I felt comfortable with my decision, and worked hard to ensure everything went as smoothly as possible. It’s refreshing to work with someone who genuinely cares about their customers ... Read More

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Google - Oct 29, 2026

I had an OUTSTANDING EXPERIENCE in purchasing a vehicle from Gettel Toyota of Charlotte County. I can’t say enough good things about my salesman, Chance Lingard! He went above and beyond every step of the way to make the entire process smooth, stress-free, and enjoyable. His professionalism, knowledge, patience, and genuine commitment to customer satisfaction truly stood out. He took the time to answer all my questions, made sure I felt comfortable with my decision, and worked hard to ensure everything went as smoothly as possible. It’s refreshing to work with someone who genuinely cares about their customers and goes the extra mile to make sure they have a great experience. I truly appreciate all his hard work, dedication, and excellent customer service. I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a salesman who goes above and beyond, he’s definitely the person to see! I would also like to thank Tammer (Sales Manager) and Luxon Estiverne (Finance) for their excellent customer service!

5000 mile maintenance service, oil change, tire rotation etc. Not 5 stars as after 2 hours I went looking to see if vehicle was ready. It was and was told "I looked for you."I was right in the waiting area.

Poor Customer Service and Lack of Transparency I had a lifetime-warranty battery that was going bad, and when I brought my vehicle in, service advisor Michael Cartelli never explained the details of the battery warranty or discussed replacing the battery under that warranty. Instead, he simply told me it was “handled.” I reasonably assumed that meant the battery had been replaced under the warranty. I also had other services performed, so I assumed the total bill reflected those services. A few weeks later, when I took a closer look at the invoice, I discovered that I had been charged the ... Read More

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Google - Oct 28, 2026

Poor Customer Service and Lack of Transparency I had a lifetime-warranty battery that was going bad, and when I brought my vehicle in, service advisor Michael Cartelli never explained the details of the battery warranty or discussed replacing the battery under that warranty. Instead, he simply told me it was “handled.” I reasonably assumed that meant the battery had been replaced under the warranty. I also had other services performed, so I assumed the total bill reflected those services. A few weeks later, when I took a closer look at the invoice, I discovered that I had been charged the full price for the lifetime-warranty battery. I was also charged for a tire rotation, which should have been free because I purchased my tires there. What bothers me most is the lack of transparency. Why wasn’t the battery warranty explained? Why wasn’t I told what I was being charged for? Customers should not have to discover unexpected charges weeks later by going back through their invoices. This experience left me feeling misled and questioning the integrity of the service department. My advice to anyone considering doing business here is to ask for an itemized breakdown of every part, service, and charge before paying. Don’t assume that something has been handled under warranty without getting a clear explanation. I called yesterday to resolve the issue with no return call. Called back today and was met with no understanding and total denial about what I experienced with the battery and a $29.95 check sent to me for the rotation. This lack of transparency about both charges upset me to say the least as I assume it would upset anyone. Based on this experience, I have lost my trust in this dealership and would not want to return.

Gettel did a great job on our last service call. We were happy with the time spent and price. Thank you!

The experience with the Toyota dealer was very pleasant for me, first time buying a Toyota

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I give 3 stars because my last service i found out they didn’t do the job i have an evidence but when I went back after 6 months for my service they didn’t give any charges . So always check your car after the service is done.

My sales rep. Murray from start to finish made purchasing a car stress free.

Kyle Roddick was our salesperson and was very focused on helping us get a vehicle that met our needs. He was not high-pressure in any way. He was willing to stay long after they were supposed to close in order to help us close our deal. We had a couple small things to follow-up on after delivery, and he personally met us and took the vehicle to the Service Department for us.

Wow what a pleasant experience best I have ever had buying a new car

This is my second purchase in less than 2 years from this Toyota dealership with the same salesperson. . Although I can choose from several Toyota dealers closer to me, I highly value great customers service and a staff that is ready to assist in all aspect of the buying process. Our salesperson, Murray, was great in eliminating any concerns/questions. Straight to the point and when required was my biggest advocate when it involved the sales manager. More often than not what most dealership practice is "lip service". Safe to say it's quite refreshing when a dealership, like ... Read More

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DealerRater - Oct 25, 2026

This is my second purchase in less than 2 years from this Toyota dealership with the same salesperson. . Although I can choose from several Toyota dealers closer to me, I highly value great customers service and a staff that is ready to assist in all aspect of the buying process. Our salesperson, Murray, was great in eliminating any concerns/questions. Straight to the point and when required was my biggest advocate when it involved the sales manager. More often than not what most dealership practice is "lip service". Safe to say it's quite refreshing when a dealership, like Gettel Toyota actually delivers...both in price and customer service!

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Awesome dealership. Awesome people working there. Very nice people. Had an awesome experience. Sales lady was awesome very friendly and finance lady was wonderful.

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Igor was my sales consultant and super nice. He kept it real and I appreciate that - nobody wants to waste time at a dealership In and out within 2 hours - great experience

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Too much bs !!!

We had a wonderful experience working with Lupe in the purchase of our new vehicle.

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Chance was awesome to work with!!! He wasn’t hassling us and very upfront with all the details

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Great pressure free service and he was patient with me to find the perfect vehicle

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Went with my mother to change her side view mirror the technicians quoted her $1000 for a singular side view mirror when the part itself only cost 75 now I’d understand a little extra for the overhead as well as for the parts and labour however $1000 for one singular mirror is highway robbery you need this this this place this location needs to talk to their technicians and they need to get something straight when it comes to trying to scam people out of $1000 for one side view mirror do not come to this place if you’re looking for a ... Read More

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Google - Oct 15, 2026

Went with my mother to change her side view mirror the technicians quoted her $1000 for a singular side view mirror when the part itself only cost 75 now I’d understand a little extra for the overhead as well as for the parts and labour however $1000 for one singular mirror is highway robbery you need this this this place this location needs to talk to their technicians and they need to get something straight when it comes to trying to scam people out of $1000 for one side view mirror do not come to this place if you’re looking for a actual reasonable price on a quote for any repairs on your car

Didn’t do nothing in my vehicle. They were gonna order a part, but they haven’t called me back and that was a week ago.

As a loyal customer who has purchased multiple vehicles from Gettel Toyota of Charlotte County, I am extremely disappointed with my recent experiences in the service department. The overall quality here has noticeably gone downhill. ​My biggest issues stem from a complete lack of communication and a glaring lack of attention to detail. When dropping off a vehicle for service, clear updates and thorough work should be standard. Instead, I’ve had to deal with poor follow-through and oversight that shouldn't happen at a dealership of this caliber. ​Buying vehicles here has always been a solid experience, but the ... Read More

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Google - Oct 1, 2026

As a loyal customer who has purchased multiple vehicles from Gettel Toyota of Charlotte County, I am extremely disappointed with my recent experiences in the service department. The overall quality here has noticeably gone downhill. ​My biggest issues stem from a complete lack of communication and a glaring lack of attention to detail. When dropping off a vehicle for service, clear updates and thorough work should be standard. Instead, I’ve had to deal with poor follow-through and oversight that shouldn't happen at a dealership of this caliber. ​Buying vehicles here has always been a solid experience, but the service department does not match that standard. Until leadership addresses these communication and quality control issues, I can no longer recommend bringing your vehicle here for service.

My Service Guy was Kyle & I had a Low Tire with a plug in the tire but the hole was so big & Leaking air so I thought I would have to buy a Brand New Tire But No Kyle Went and talked to the Manager and I’ll be Dog If Kyle DIDNT GET ME A FREE TIRE ,, THANK YOU SO MUCH KYLE , YOUR THE VERY BEST & NOT BAD LOOKING ON TOP OF THAT !!! THANKK YOU, DONNA

Takes way too much time for service!!!!

Not happy customer 1 Bought 80k truck with 5miles on it outright on Saturday 2 Monday their tint guy canceled me after I showed up on time. 3 i return and they only tint half the car and told no one it had to be finished Waited one week for tint to be in stock and had to pay extra 100 dollars for sunroof tint. 4 i return again because tailgate was not aligned and showed clear gaps. (They did fix the tailgate in a timely matter.) 5 I return again because something sticking out of driver seat poking me in the back. (They added more ... Read More

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Google - Sep 16, 2026

Not happy customer 1 Bought 80k truck with 5miles on it outright on Saturday 2 Monday their tint guy canceled me after I showed up on time. 3 i return and they only tint half the car and told no one it had to be finished Waited one week for tint to be in stock and had to pay extra 100 dollars for sunroof tint. 4 i return again because tailgate was not aligned and showed clear gaps. (They did fix the tailgate in a timely matter.) 5 I return again because something sticking out of driver seat poking me in the back. (They added more foam and fixed the issue) 6 I have to return again because another option I was sold was not done to the car. Eager to take your money but not eager to fix any issues you have after the check clears.

I brought my 2012 Corolla S in for the active safety recall. At the same time, I explained that the vehicle was experiencing a major electrical failure (ABS, Airbag, Brake, and Traction lights on, frozen odometer, and A/C blowing hot). I specifically mentioned that I suspected a CAN bus network issue due to moisture. The service team completed the recall, but when it came to the electrical issue, they diagnosed a bad Steering Angle Sensor and Spiral Cable, quoting $1,982. They could not provide any trouble codes, and admitted they could not communicate with the vehicle because the CAN network was ... Read More

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Google - Sep 9, 2026

I brought my 2012 Corolla S in for the active safety recall. At the same time, I explained that the vehicle was experiencing a major electrical failure (ABS, Airbag, Brake, and Traction lights on, frozen odometer, and A/C blowing hot). I specifically mentioned that I suspected a CAN bus network issue due to moisture. The service team completed the recall, but when it came to the electrical issue, they diagnosed a bad Steering Angle Sensor and Spiral Cable, quoting $1,982. They could not provide any trouble codes, and admitted they could not communicate with the vehicle because the CAN network was down. This diagnosis did not explain my core symptoms. A bad spiral cable will not freeze the odometer, kill the speedometer, or keep the A/C from blowing cold air. A dead CAN network will. After taking the car home, I spent a few hours with a multimeter and confirmed a dead short on the High-Speed CAN bus. A healthy car reads 60 Ohms across Pin 6 and Pin 14 of the OBD2 port. My car reads 0.1 Ohms. I appreciate that the recall work was completed, but the electrical diagnosis was a guess at my expense. I expect a dealership's service department to understand how a modern CAN bus system works, and not quote a $2,000 repair that does not match the symptoms the customer is reporting.

Final cost was about $350 more than initial price and it didn’t include all of the work I asked for.

My truck under warranty had several recalls. Dropped the truck off at 8 am was told the recall “fix” would take 2 hours. I’m grateful for the uber ride home. Around noon I started calling the service department and left several messages ( no one ever answered the calls) . Eight calls later I told the receptionist to walk to the managers office and figure out why no one in the service department answering the numerous messages and not once answering a call. I’m in the customer service industry and answering the phone is vital. At this point I would not recommend ... Read More

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Google - Sep 1, 2026

My truck under warranty had several recalls. Dropped the truck off at 8 am was told the recall “fix” would take 2 hours. I’m grateful for the uber ride home. Around noon I started calling the service department and left several messages ( no one ever answered the calls) . Eight calls later I told the receptionist to walk to the managers office and figure out why no one in the service department answering the numerous messages and not once answering a call. I’m in the customer service industry and answering the phone is vital. At this point I would not recommend buying a vehicle from this dealership.

It just took this dealership a week to mount and balance “one” tire. I think they set a Guinness book record on slowest tire change ever done.

Try to charge for alignment and filter , brake fluid need none of them only have 20,000 miles what a scam that place is

Very disappointed with this dealer. I went for an oil change. I had an appointment and it took 2 to 3 hours. At the end the service writer said it took that long because they didn’t have a filter in stock. Also on the inspection report they noted that the brake fluid needed replacing (I knew it ). No one approached me about getting this done, I would have approved of the service if I had known and they could have done it while waiting for the filter to show up. When I got home after buying the car it had a ... Read More

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Google - Aug 20, 2026

Very disappointed with this dealer. I went for an oil change. I had an appointment and it took 2 to 3 hours. At the end the service writer said it took that long because they didn’t have a filter in stock. Also on the inspection report they noted that the brake fluid needed replacing (I knew it ). No one approached me about getting this done, I would have approved of the service if I had known and they could have done it while waiting for the filter to show up. When I got home after buying the car it had a flat spare tire and no wheel lock key. Luckily I checked before getting a flat tire. Just very dissatisfied with them.

Never again will I allow a salesperson to go against what I want in a car!!! Was sold a 2026 bz not at all what I wanted and not once did he speak on showing me a Rav which is a WHAT I WANTED. I was screwed over and know not to go alone ever again.

Had one tire that needed to be changed. 3 hours waiting and $343.00. Get your Getel together Toyota!!!!

The customer service for the service department is completely trash. They have no communication with me since my car has been there for factory mechanical issue on my 2026 Camry. It’s been over 2 days and no one reaches out to me to let me know what is going on and each time I call no one can give me an answer on the situation. To make matters worse they did not want to give me a loaner because it was only supposed to take 2 hours for service that turned to two days. They sent me home promising it’ll be ... Read More

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Google - Aug 8, 2026

The customer service for the service department is completely trash. They have no communication with me since my car has been there for factory mechanical issue on my 2026 Camry. It’s been over 2 days and no one reaches out to me to let me know what is going on and each time I call no one can give me an answer on the situation. To make matters worse they did not want to give me a loaner because it was only supposed to take 2 hours for service that turned to two days. They sent me home promising it’ll be ready by next day and no response has been given to me so far. Buy a car here but don’t service it, you might not know when you get your car back and forced to take Ubers because they don’t like giving loaner cars.

Had an appointment for 1pm for a software re-call and was advised by service advisor it would take about 90 minutes. It ended up taking three and a half hours. Wasted my whole afternoon.

Not happy with Gettel anymore. This is the 4th and last vehicle I'll ever buy from any of Gettels stores. I bought a used car that had 2 chips in the windshield. They said they'd get it fixed. The tech who came out to make the repair said someone already tried to replace it once and didn't do it right, so the windshield will have to be replaced. Now they are telling me they can't do anything further for me. I shouldn't have to use my insurance to fix this even if there's no cost ... Read More

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Google - Jul 29, 2026

Not happy with Gettel anymore. This is the 4th and last vehicle I'll ever buy from any of Gettels stores. I bought a used car that had 2 chips in the windshield. They said they'd get it fixed. The tech who came out to make the repair said someone already tried to replace it once and didn't do it right, so the windshield will have to be replaced. Now they are telling me they can't do anything further for me. I shouldn't have to use my insurance to fix this even if there's no cost to me. My fault for not getting it in writing, but still upset they don't want to honor their word. Do not trust these guys, they just want to make the sale.

I won’t go back ever again. My brakes were done fine, I guess. My appointment was 7am. I was early, but had to wait about 30 minutes for assistance. My car was not finished until close to 4 pm. It was brought to my attention that my tire pressure sensor was loose inside my tire and would cost over $600 to fix. When I said no the price was reduced to around $400. I still said no. I had hoped for a good experience but it was not.

Felt pressured to add service suggested items. Then while waiting 2 hours, service rep called and said our tires were down to 5/8 tread and since they were having a tire sale we should seriously consider having them put on now. We said no, and he continued to pressure new tire sale. Said no again and they said they'd let us know when th vehicle was ready. An hour goes by and we were never contacted. Had track down the service rep, took some time, he had gone to lunch. We waited 3 hours for an oil change! All because the service ... Read More

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Google - Jul 24, 2026

Felt pressured to add service suggested items. Then while waiting 2 hours, service rep called and said our tires were down to 5/8 tread and since they were having a tire sale we should seriously consider having them put on now. We said no, and he continued to pressure new tire sale. Said no again and they said they'd let us know when th vehicle was ready. An hour goes by and we were never contacted. Had track down the service rep, took some time, he had gone to lunch. We waited 3 hours for an oil change! All because the service rep was upset he couldn't get us to spend more $$$! Won't be back.

I completed a previous survey in response to this visit. Ive know received another request. Maybe 2 stars wasnt what yhey hoped for but attemptingbto charge me $800 for a part that they damaged is unethical, but likely great for business. I still ended up paying for almost double the oul change because a second oil change had to be completed when they cross threaded the oil plug.

Bad service intake my truck first week the truck have problems bad very bad bad bad bad bad experience no recommend

What a waste of my time and mileage ! They don’t want to give you the best deal.

Not one time has service been great with Gettle and would never recommend dealership! Every time I have to make several trips to get vehicle taken care of correctly. 62,000.00 car and they have made me hate driving it.

My experience there has always been good until this last visit. The service advisor called me to let me know the vehicle was ready and when I arrived to pick it up an hour later, he didn’t have the paperwork ready. He also didn’t remember my name and continued to ask me if I hadn’t picked up my vehicle already. He then offered me an auto butler for the mix up, which I am not going to have done. All I want is good service.